General Terms and Conditions for the Smartmotion, Smartmotion Online Stores and sales of items, according to regulations in the EU
These General Terms and Conditions (GT&C) govern the use of our online store (smartmotion.pro) and the purchase of products, offered by Smartmotion d.o.o., specializing in water sports, water monitoring systems, watercraft, accessories, spare parts, and other items. By using our Stores and placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before making a purchase.
Address of the Company:
Smartmotion d.o.o., Trg Svobode 1, 2310 Slovenska Bistrica, Slovenia, VAT: SI29657377
Orders and Contract Formation:
Product Information: The Company provides accurate and up-to-date information about the Products available in our Stores. However, the information may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, update information, or cancel orders if necessary.
Order Placement: By placing an order, you make an offer to purchase the selected Product(s) or Services at the specified price, subject to acceptance from the Company. We reserve the right to refuse or cancel any order for any reason.
Contract Formation: A contract between you and the Company is formed once we accept your order, provide an order confirmation, and process the payment. The contract includes these Terms and any other relevant provisions specified during the ordering process.
Prices and Payments:
Pricing: Product prices displayed in our Stores do not include VAT and other applicable taxes, unless those are otherwise stated. We strive to ensure accurate pricing, but errors may occur. If we discover an error in the price of a Product you ordered, we will inform you and give you the option to proceed with the order at the corrected price or cancel it.
Payment Methods: We accept various payment methods as indicated on our Store during the ordering process. You are responsible for providing accurate and complete payment details. Payment must be made in full before the Product(s) is shipped or made available for download.
Shipping and Delivers:
Shipping: We will make reasonable efforts to ship the Product(s) to the address provided during the ordering process within the estimated delivery timeframe. However, we do not guarantee delivery times as they may vary depending on various factors, including the shipping method, location, and external circumstances beyond our control.
Delivery Costs: Shipping fees and any additional charges, such as customs duties, import taxes, or handling fees, will be specified during the ordering process. You are responsible for any additional costs associated with the delivery of the Product(s).
Returns and Refunds:
Right of Withdrawal: As a consumer, you have the right to withdraw from the contract within a specified period, typically 14 days, without giving any reason. The withdrawal period begins upon receipt of the Product(s). To exercise this right, please follow the instructions provided in our Return Policy. This does not apply to products specially manufactured for the customer or to products ordered separately in advance according to customer requirements.
Return Policy: Our Return Policy sets out detailed instructions for returning Products, including any specific conditions or restrictions. To be eligible for a refund, returned Product(s) must be unused, complete, and in their original packaging. We reserve the right to refuse refunds if these conditions are not met. This does not apply to products specially manufactured for the customer or to products ordered separately in advance according to customer requirements.
Warranty and Liability:
Warranty: We provide warranties for certain Products as specified in the product description or accompanying documentation. Please refer to our Warranty Policy for further information on warranty terms, exclusions, and how to make a warranty claim.
Limitation of Liability: To the extent permitted by applicable law, the Company and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or relating to the purchase or use of our Products, including but not limited to personal injury, property damage, or economic loss.
Data Protection and Privacy:
Data Protection: We process personal data in accordance with applicable data protection laws and our Privacy Policy. By using our Store and providing personal information, you consent to our data processing practices as described in the Privacy Policy.
Intellectual Property:
Ownership: All intellectual property rights, including copyrights and trademarks, in the Store and its content belong to the Company or its licensors. You agree not to reproduce, modify, distribute, or use any copyrighted or trademarked material without our prior written consent.
Applicable Law and Jurisdiction:
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the country in which the Company is registered.
Jurisdiction: Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the country in which the Company is registered.
By using our Store and placing an order, you acknowledge and agree to be bound by these Terms and any additional terms or policies referenced herein.
All products and services remain the property of Smartmotion d.o.o. until they have not been paid completely.